1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “User,” “you,” or “your”) and Meharix Private Limited (“Company,” “we,” “us,” or “our”), a company incorporated under the Companies Act, 2013, with its registered office in Hyderabad, Telangana, India. The Company operates the Snapja platform (“Platform”).

By creating an account, accessing, or using the Platform in any manner, you agree to be bound by these Terms, our Privacy Policy, and all other policies incorporated herein by reference. If you do not agree to any part of these Terms, you must not access or use the Platform.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Your continued use of the Platform after any modification constitutes acceptance of the updated Terms.

2. Eligibility

To create an account and use the Platform, you must:

• Be at least 18 years of age. We verify your date of birth at registration and will not create an account for anyone who does not meet this requirement.
• Have the legal capacity to enter into binding contracts under the Indian Contract Act, 1872.
• Provide accurate, current, and complete information during registration.
• Not have been previously suspended, removed, or permanently banned from the Platform for violation of these Terms.
• If registering on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms.

3. Account Registration and Security

3.1 Registration

To use the Platform, you must create an account by providing your name, email address, phone number, and optionally a profile picture. You agree to provide truthful and accurate information and to promptly update your details if they change.

3.2 Authentication

Snapja uses a passwordless, OTP-based authentication system. Each login requires verification via a one-time password sent to your registered phone number or email. You are responsible for maintaining the security of the phone number and email address associated with your account.

3.3 Account Security

You are responsible for all activities that occur under your account. You agree to:

• Maintain the security of your registered phone number and email address.
• Immediately notify us at support@snapja.com of any unauthorised access to or use of your account.
• Not share your account or login credentials (OTPs) with any third party.
• Not create multiple accounts for fraudulent or deceptive purposes.

The Company shall not be liable for any loss or damage arising from your failure to secure your account. We reserve the right to suspend or terminate accounts that we reasonably believe to be compromised, fraudulent, or in violation of these Terms.

4. Platform Description

Snapja is a marketplace platform that connects Customers with professional content Creators for event-based photography and videography services. The Platform facilitates:

• Discovery and browsing of Creator profiles, portfolios, and service offerings.
• Booking, scheduling, and managing Creator services for events.
• Secure payment processing through authorised third-party payment gateways.
• In-app communication between Customers and Creators.
• Secure delivery, viewing, and downloading of event Deliverables (photographs and videos).
• Rating, reviewing, and providing feedback on Creator services.

Important: Snapja acts solely as an intermediary marketplace platform as defined under Section 2(1)(w) of the Information Technology Act, 2000, and Rule 3 of the IT (Intermediary Guidelines) Rules, 2021. Creators are independent contractors, not employees, agents, or representatives of the Company. The Company does not guarantee the quality, timeliness, suitability, or outcome of any Creator’s services. All service agreements are between you and the Creator, with Snapja facilitating the transaction. Before you confirm a booking, the Platform identifies the specific Creator responsible for fulfilling it on their profile and in your booking confirmation. The Creator, not the Company, is responsible for performing the booked service; the Company’s role is limited to facilitating discovery, payment, and communication as an intermediary.

5. Bookings, Payments, and Refunds

5.1 Booking Process

• All bookings are subject to Creator availability and acceptance.
• A booking is confirmed only upon receipt of the required advance payment and written confirmation by the Creator through the Platform.
• You must provide accurate event details. Materially inaccurate information may result in service disruption without entitlement to a refund.

5.2 Pricing and Payment

• All prices are displayed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless expressly stated otherwise.
• Payments must be made exclusively through the Platform’s authorised payment methods. Off-platform payments are prohibited and void all Platform protections, including dispute resolution, refund eligibility, and insurance coverage.
• The Company may charge a service fee or platform commission, which will be transparently disclosed before you confirm payment.
• All payment processing is handled by PCI-DSS compliant third-party payment gateways. The Company does not store your payment card details, bank account numbers, or UPI credentials.

5.3 Cancellation and Refund Policy

Snapja’s cancellation terms depend on which service you have booked, since each has a different point past which a Creator has already committed resources to your booking:

• Event Bookings (photography, videography, and drone bookings): full refund if cancelled before the Creator has dispatched or begun travelling to your event. A 10% cancellation fee applies once the Creator has covered a substantial part of the route to your location or has arrived. No refund is available once the booking is in progress.
• Editing Jobs: the refund percentage depends on the job’s exact stage at the time of cancellation. 100% refund before work begins; 80% refund while the editor is actively working on it; 40% refund once a first delivery has been made to you; 70% refund during a revision round you requested after that delivery. The exact stage and applicable fee are shown in the app before you confirm a cancellation.
• UGC Bookings and Instagram Marketplace orders: full refund if cancelled before the Creator has started production. Once production has started, self-service cancellation is no longer available; contact support to request a cancellation, which will be reviewed on a case-by-case basis.

In all cases, if a Creator is unable to fulfil a confirmed booking, you will be offered a full refund.

5.4 Escrow and Fund Handling

When you make a payment through the Platform, funds are captured and settled into the Company’s own account via Razorpay, our payment gateway. The Company holds these funds until the applicable service milestone is reached (such as delivery of your Deliverables or completion of your booking) before releasing payment to the Creator. The Company processes creator payouts through Razorpay’s payout infrastructure; depending on the service, payout may be automatic or reviewed by the Company before transfer.

5.5 Disputes

Payment or service disputes must be raised by contacting support@snapja.com within the following windows, since each service type reaches you on a different timeline: for Event Bookings, within 14 days of your scheduled delivery date (or, if nothing is delivered, within 14 days of the Creator’s delivery deadline lapsing); for Editing Jobs, UGC Bookings, and Instagram Marketplace orders, within 7 days of delivery, matching the auto-approval window described in Section 6.2. The Company will investigate and communicate its determination within 15 business days. The Company’s decision on disputes shall be final and binding, subject to your right to pursue legal remedies.

6. Content Delivery and Usage Rights

6.1 Delivery

Delivery timelines are set by individual Creators and are indicative, not guaranteed. Standard delivery is typically 7 to 21 business days from the event date. Deliverables (photographs and videos) are delivered through the Platform and stored securely in our backend systems. The Company will intervene on your behalf if delivery is unreasonably delayed.

6.2 Content Quality

While we vet Creators through a rigorous onboarding process, the Company does not guarantee specific artistic outcomes. Creative output is inherently subjective. Complaints regarding Event Booking content quality must be raised within 14 days of delivery and will be evaluated on a case-by-case basis. Editing Jobs, UGC Bookings, and Instagram Marketplace orders automatically approve 7 days after delivery if no revision or dispute is raised in that window (see Section 5.5).

6.3 Usage Rights

Upon full payment, you receive a personal, non-exclusive, non-transferable, perpetual licence to use the delivered Deliverables for private, non-commercial purposes. Specifically:

• You may download, print, display, and share Deliverables for personal use (including on your personal social media accounts).
• You may not sell, licence, sublicence, or commercially exploit Deliverables without prior written consent from the Creator and the Company.
• You may not remove or alter watermarks, metadata, or credits embedded in the Deliverables.
• The Company reserves the right to revoke content access if you materially breach these Terms.

6.4 Content Retention

Deliverables are stored on the Platform for 4 months from the date of delivery. After this period, Deliverables are automatically and permanently deleted; this is not archival. If you return to a booking after this period, the app will clearly show that the content is no longer available. You are solely responsible for downloading and maintaining your own backup copies before the 4-month period expires.

7. User Conduct and Prohibited Activities

You agree not to engage in any of the following activities:

• Use the Platform for any unlawful, fraudulent, or malicious purpose.
• Harass, threaten, abuse, stalk, intimidate, or discriminate against Creators, other Users, or Company personnel.
• Upload or transmit any content that is defamatory, obscene, pornographic, hateful, or violates the rights of any third party.
• Circumvent, manipulate, or interfere with the Platform’s payment, booking, or authentication systems.
• Attempt to contact or engage Creators outside the Platform to bypass Platform fees (“off-platforming”).
• Use bots, scrapers, crawlers, automated tools, or reverse engineering to access, extract, or replicate data from the Platform.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Upload viruses, malware, or any other harmful code.
• Attempt to gain unauthorised access to the Platform, its servers, databases, or any connected systems.
• Create fake bookings, leave false or malicious reviews, or engage in rating manipulation.
• Share OTPs, JWTs, or session tokens with third parties or use them in an automated or scripted manner.
• Interfere with or disrupt the Platform’s integrity, security, availability, or performance.

Consequences: Violation of these prohibitions may result in immediate account suspension or permanent termination, forfeiture of pending refunds or credits, civil action for damages, injunctive relief, and/or reporting to law enforcement or regulatory authorities under the Information Technology Act, 2000, and the Indian Penal Code, 1860 (now the Bharatiya Nyaya Sanhita, 2023).

8. Intellectual Property

All trademarks, logos, service marks, trade names, domain names, software, source code, algorithms, designs, text, graphics, user interfaces, and other intellectual property associated with Snapja and Meharix Private Limited are the exclusive property of the Company and are protected under the Trade Marks Act, 1999, the Copyright Act, 1957, the Patents Act, 1970, and other applicable intellectual property legislation.

You may not copy, reproduce, modify, distribute, display, perform, create derivative works from, reverse engineer, or commercially exploit any Platform intellectual property without the Company’s prior written consent.

Any unauthorised use of the Company’s intellectual property constitutes infringement and may result in civil and criminal liability under applicable Indian law.

9. Disclaimers

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, the Company does not warrant that:

• The Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• Any Creator will perform services to your satisfaction or at the level represented in their portfolio.
• Content delivered by Creators will meet your artistic or technical expectations.
• Data stored on the Platform (including your Deliverables) will be available indefinitely or will not be subject to loss, corruption, or unauthorised access.

You acknowledge that Snapja functions as an intermediary and does not control the conduct, quality, or timeliness of Creator services. Your use of the Platform is at your sole risk.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• The Company shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, goodwill, data, business opportunities, or other intangible losses, arising out of or relating to your use of or inability to use the Platform.
• The Company’s total aggregate liability for all claims arising out of or relating to these Terms or the Platform shall not exceed the lesser of (a) the total amount paid by you to the Company through the Platform in the 12 months immediately preceding the event giving rise to the claim, or (b) INR 50,000 (Fifty Thousand Rupees).
• The Company is not liable for the acts, omissions, negligence, misconduct, or willful default of Creators, who are independent third-party contractors.
• The Company is not liable for any damage to or loss of physical property, personal injury, or emotional distress arising from Creator services at your events.
• The Company is not responsible for loss, corruption, or unauthorised access to Deliverables or personal data due to circumstances beyond the Company’s reasonable control.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot be lawfully excluded under mandatory provisions of Indian law, including the Consumer Protection Act, 2019.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of or access to the Platform.
• Your violation of these Terms or any applicable law or regulation.
• Your violation of any rights of a third party, including intellectual property, privacy, or publicity rights.
• Any content you upload, transmit, or share through the Platform.
• Any misrepresentation made by you regarding event details, authorisations, or consents.
• Any dispute between you and a Creator arising from the Creator’s services, where such dispute is not attributable to the Company’s fault.

12. Termination

12.1 Termination by You

You may terminate your account at any time by using the account deletion feature within the Platform or by contacting support@snapja.com. Outstanding payment obligations survive termination. Upon deletion, your personal data will be handled in accordance with our Privacy Policy.

12.2 Termination by the Company

We may suspend or terminate your account immediately, with or without prior notice, for any of the following reasons:

• Violation of these Terms or any Platform policy.
• Suspected fraudulent, abusive, or unlawful activity.
• Conduct harmful to other Users, Creators, the Company, or the Platform’s reputation or operations.
• Extended period of account inactivity (exceeding 24 months).
• As required by law, regulation, or court order.

12.3 Effect of Termination

• Your right to access and use the Platform ceases immediately upon termination.
• Deliverables already downloaded by you remain subject to the usage licence granted herein.
• Deliverables not yet downloaded may be permanently deleted after the retention period specified in our Privacy Policy.
• Any unredeemed credits, pending refunds, or account balances will be handled in accordance with our refund policy.
• Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) shall survive.

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

13.2 Dispute Resolution Mechanism

Any dispute, controversy, or claim arising out of or in connection with these Terms shall be resolved through the following escalation process:

• Step 1 — Internal Resolution: Submit a written complaint to support@snapja.com. The Company will endeavour to resolve the dispute within 15 business days of receipt.
• Step 2 — Mediation: If the dispute remains unresolved after 30 days, either party may refer the matter to mediation under the Mediation Act, 2023, administered by a mutually agreed mediator or mediation institution.
• Step 3 — Arbitration: If mediation fails or is declined, the dispute shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator mutually agreed upon by both parties within 30 days of either party issuing written notice invoking arbitration. If the parties are unable to agree on an arbitrator within that period, either party may apply to a court of competent jurisdiction for appointment of an arbitrator under Section 11 of the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Hyderabad, Telangana, India. The language of arbitration shall be English. The arbitrator’s award shall be final and binding on both parties.

13.3 Jurisdiction

Subject to the arbitration clause above, the courts of competent jurisdiction at Hyderabad, Telangana, India shall have exclusive jurisdiction over any disputes not subject to arbitration.

13.4 Class Action Waiver

You agree that any disputes shall be brought in your individual capacity only and not as a plaintiff, complainant, or member in any purported class, consolidated, or representative proceeding.

13.5 Consumer Rights

Nothing in this dispute resolution clause shall prevent you from filing a complaint with the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or approaching the National Consumer Helpline as provided under applicable law.

14. Regulatory Compliance

The Platform operates in compliance with applicable Indian laws and regulations, including:

• Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
• Digital Personal Data Protection Act, 2023 (DPDP Act) and rules notified thereunder.
• Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
• Indian Contract Act, 1872.
• Bharatiya Nyaya Sanhita, 2023 (replacing the Indian Penal Code, 1860) for matters involving criminal liability.
• Payment and Settlement Systems Act, 2007 and applicable RBI guidelines.
• Goods and Services Tax Act, 2017.
• Copyright Act, 1957 and the Trade Marks Act, 1999.

The Company will update these Terms and its practices as necessary to maintain compliance with evolving regulatory requirements.

15. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding your use of the Platform and supersede all prior or contemporaneous agreements, representations, and understandings.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
• Waiver: The Company’s failure or delay in exercising any right, remedy, or provision of these Terms shall not constitute a waiver of that right, remedy, or provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign its rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.
• Force Majeure: The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, pandemics, epidemics, war, terrorism, riots, government orders, power failures, internet or telecommunication disruptions, strikes, or any other force majeure event.
• Notices: All official notices from the Company will be sent to the email address or phone number associated with your account, or via in-app notification. Legal notices from you to the Company should be directed to support@snapja.com or sent by registered post to the Company’s registered office address.
• Survival: Sections relating to intellectual property, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive termination shall survive the expiry or termination of these Terms.
• Language: These Terms are drafted in the English language. In the event of any conflict between translations and the English version, the English version shall prevail.

16. Contact Us

For questions, concerns, or complaints regarding these Terms of Service, please contact:

Meharix Private Limited
B310, Giridhari Murari, Kismatpur, Bandlaguda Jagir
Hyderabad, Telangana, India
Email: support@snapja.com
Website: www.snapja.com